Our well-established manufacturing client is recruiting for a Customer Success Representative to join their Client Management team.

Job Title: Customer Success Representative
Job Type: Full Time; Permanent
Salary: £38,000 - £43,000
Hours: Monday - Thursday 7:15 am - 5:30 pm
Location: Barnstaple

About the role:
You will be responsible for establishing strong relationships and processes with our customers from quotation to delivery. You`ll provide first class levels of customer service to our customers through varied communication channels, including email, phone, and in-person visits.

Key Responsibilities for the Customer Success Representative:

• Supporting our Customer Programme Managers by creating account packs: highlighting invoices, deliverables, and challenges.
• Identifying opportunities to improve communications and processes both internally and externally.
• Promptly and accurately completing all administration activities in line with internal processes and requirements.
• Maintaining and managing all data through our internal ERP system (Epicor 9) and CRM system (Salesforce).
• Proactively providing marketing information to Customers on the company`s activity and new technology developments.
• Upselling our products and services to retain and grow nominated customer accounts.

What we`re looking for in the Customer Success Representative:

• A highly customer focussed approach, with excellent technical knowledge (learning ability) and a keen eye for detail.
• Account/Customer Relationship Management experience, or equivalent.
• Experience achieving levels of service excellence.
• Experience of dealing directly with customers to resolve queries or challenges.
• Proficiency in data entry and a high level of competency with MS Excel, to support business reporting.
• Excellent communication skills and demonstrable experience in effective negotiation and influencing for win-win outcomes.
• The ability to thrive under pressure and deliver against deadlines.
• The ability to use own initiative to respond to queries and problem solve independently.

The following will enhance your application but are not essential:

• Experience operating in a technical manufacturing environment.
• Experience in the Aerospace industry, or another highly regulated environment.
• Proactive change management experience.

Benefits of the Customer Success Representative:

• 20 days holiday + Bank Holidays
• Performance related Incentive Bonus Scheme
• Contributory pension scheme
• Company share-save scheme (eligible after a qualifying period)
• Health Cash Plan
• Free Onsite Parking
• Discounted Gym membership
• Life assurance
• Fresh fruit and hot drinks
• Cycle to work scheme
• 4-day working week

Please be aware that after offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS) and will be required to successfully pass a pre-employment Drug and Alcohol Screening.

Cooper Golding is acting as an Employment Agency in relation to this vacancy.

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